Page Comparison

Step 1: Create request to download Aspect CXP

1. Go to http://www.aspect.com/free/aspect-cxp-download;

2. Make sure to select the ‘15.1 GA Developer’ version (image below), then click ‘Download Now’;

3. Fill out the necessary contact information, then click ‘Send Request’.  You should receive an email shortly afterwards with the download link. 

   
   

Step 2:  Install Aspect CXP

Step 3:  Configure Aspect CXP

1. In Aspect CXP, select ‘Window’ → ‘Preferences’;

2. In the left-hand menu, click ‘Aspect CXP’;

3. Create a new CXP connection:

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          f. Click 'OK' to exit preferences.

Step 4:  Switch CXP host connection 

1. From the main menu, click ‘Aspect CXP’ → ‘Switch Metadata Repository Connection’

2. If not selected already, select the newly-created connection and click ‘OK’

Step 5: Create a new ASPECT CXP project

1. Click ‘File’ → ‘New’ → ‘Aspect CXP Project’

2. Create a ‘New Project’ (similar to what’s shown below), then click ‘Finish’.

Step 6:  Import the

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myARCH IVR application

1. From the left menu, click the newly-created CXP Project, then double-click the version number (e.g. ‘Version 1.0’);

2. Locate the mySCILHS myARCH IVR XML file (which will be provided);

3. Click ‘Aspect CXP’ → ‘Import’;

4. Select the mySCILHS myARCH XML file from your filesystem and make sure the options are set as shown below, then click ‘Import’.

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     e. Once imported, you will see the newly imported objects appear in the Object Browser pane  (SHOW SCREENSHOT HERE)

Step 7:  Deploy application to cloud

1. In the Object Browser pane, right-click the ‘Start’ module, then click ‘Deploy Application’ → ‘New Service’ (image below);
2. For the new Service name, enter ‘mySCILHS ‘myARCH IVR’ and click ‘Finish’. The application make take several moments to load.

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Step 8: Migrate assigned phone number and token to new application

1. In a Web browser, go to https://evolution.voxeo.com and login with your supplied credentials;

2. From the drop-down menu, select ‘Account’ → ‘Application Manager’;

3. On the applications page, you should now see your newly-deployed application among the list, like below:

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     d. If this is the first time deploying an application, you will need to migrate your assigned phone number to your application.  Please perform the following: 

1. Click on the ‘Number Holder’ application;

2. In the application’s details window, select the ‘Contact Methods’ tab;

3. Under ‘Phone Numbers and Addresses’ click the box next to the phone number you were assigned;

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             vi. Verify the contact methods made it over.  Switch to your IVR application entry and view the Contact Methods.

Step 9: Test the application

1. Using a phone, dial your assigned number;

2. If successful, you should hear a simple message informing you that the IVR application has been successfully deployed.

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Step 10: Congratulations!  As new studies and production surveys become available, there will be a similar procedure to upload these IVR application and application updates.